• Seek assistance when handling the mattress, as it can be heavy; we recommend having two people for this task.
• Your mattress and/or topper may have compressed slightly during transportation. This is perfectly normal and it will soon resume its natural shape and size. As the mattresses are handcrafted, please allow a 2cm tolerance on the length and width
• Once unwrapped, leave the mattress uncovered for a few hours to let it breathe. You may notice a slight odour after the mattress has been taken out of its plastic packaging. The natural fillings will occasionally release a smell, but it is no cause for concern. It will dissipate once the mattress has been well aired (although it can take up to four weeks to dissipate fully)

Divan Base Care

• If you purchased a bed set, your divan may have drawers – these drawers have been designed to accommodate lightweight items only, such as pillows, bed linen or clothing. Please do not overload the drawers, as excessive weight can result in damage to the runners and may cause the drawers to jam.
• We recommend a maximum weight of 20kg per standard drawer or 7kg per continental drawer.
• From time to time you should also check that all screws for castors, feet, linking bars and the headboard are secure to avoid undue strain on the divan base.
• We recommend the use of castor cups for beds on wooden floors

• Treat stains and spills with dry towels or paper towels.
• Do not attempt to clean or reuse mattress after urinary saturation - discard the mattress as permanent, untreatable damage will have occurred.
• Do not attempt to spot clean the mattress by and wet or damp means - this risks diluting or even removing the fire retardant qualities of the mattress fabric, which has been treated to comply with BS 7177 (Crib 5) to satisfy the law for hospitality use.

• Use a mattress protector to reduce wear and the risk of stains.
• Turn down or strip the bedding each morning - this allows the mattress to air and breathe whilst other daily cleaning take place
• Rotate and turn the mattress every 3 months with the seasons - follow the instructions on the sewn in turning labels

• Separate zipped mattresses before rotations and turning - this avoids putting stress onto the zips.
• Consider the use of Zip & Link beds - they will increase rooms flexibility and usage.
• Do not leave sheets, duvets or pillows on a sofa bed when folding it away - otherwise, this will damage the metal bed action.