The Hypnos brand symbolises the highest standards in design, materials and craftsmanship. Hypnos Contract Beds Limited has engineered its mattresses and divan bases specifically for the Hospitality market to maximise guest comfort and safety, complemented with the highest levels of hygiene and durability. Indeed, for further peace of mind, a mattress and divan base will also carry an unparalleled 5 year guarantee from the date of delivery.
In the unlikely event that a defect arises through proven material failure or faulty workmanship then Hypnos Contract Beds Limited (Hypnos) guarantees to repair or replace the mattress or divan base in question on the following basis:
1. This guarantee applies only to goods purchased from Hypnos or an authorised distributor.
2. The guarantee commences on the date of delivery and is valid for 5 years.
3. Any claim must be submitted in writing to Hypnos within one month of the apparent defect becoming evident.
4. The claim must be supported by proof of purchase - original invoice.
5. In the event of a dispute, Hypnos may request a third party inspection of the products by a recognised and qualified organisation such as FIRA (Furniture Industry Research Association) before agreeing to carry out repairs / replacements.
6. Hypnos will arrange transport and cover transportation costs of any faulty goods, from and to the delivery address on the original invoice, and our factory.
7. If the product in question has been discontinued and cannot be repaired, then Hypnos reserves the right to supply an
equivalent, or similar alternative.
8. The guarantee does not apply:
- If Hypnos' bed care guide has not been followed
- Where there is evidence of abuse, misuse or damage through neglect or accident
- If the products are soiled, stained or are unhygienic
- Where the mattress has not been turned or rotated in accordance with care instructions
- Where a mattress has been used with an unsuitable divan base or slatted bed frame
9. Following a repair, the guarantee will remain valid from the date of the original purchase.
10. Hypnos shall not be liable for incidental or consequential damages arising out of the use or inability to use this product, or for breach of this or any other express or implied guarantee.
11. Hypnos shall not be liable for any transportation and carriage costs, customs and documentation costs on any replacement product outside the UK mainland.
12. Metal 'opening' mechanisms within extra pull-out beds and super storage divan bases are guaranteed for 1 year.
13. Headboards and bedding are guaranteed for 1 year.
14. The terms of this guarantee are governed by English law.
15. The guarantee does not affect your statutory rights.